Customer Testimonials

See what our customers say

Below is just a preview of some our happy customers reviews, you can read more or leave us a review on both Google and Autotrader.

Quality vehicle purchased at a Quality dealership

We were looking for a very individual vehicle and it turned out that the most suitable vehicle was at the other end of the Country !. We were impressed by the pictures and full description given which prompted our contact. We did our deal and the business owner even said he would meet us half way to hand the car over. Allowing for all the restrictions at present and The 250 miles between us, this was much appreciated.We would not hesitate to buy again from this Dealership but as they primarily sell Rolls Royce and Bentley motor cars it might be some time!!

Verified Autotrader Purchase

Very satisfied

One can only speak as one finds, but I have found that nothing has been too much trouble for Hanwells to make sure I was satisfied, and two and a half months later I remain very pleased with my purchase from this dealer.

Verified Autotrader Purchase

A successful start to classic motoring

Having spent a couple of years pondering what to buy I settled on a silver shadow. I noticed Hanwells kept getting mentioned in car advertisements so I dropped by the show room and was greeted by the team who showed me round. I sat in Shadows, Spirits, Spurs and eventually drove a mk2 shadow to the big show room where I did more siting and looking. No pressure at any time and I went away to ponder. I had 3 to choose from in my price range and it came down to colour in the end. I made the call, transferred the money and we set a collection date, day one of retirement! I have used the no quibble warranty as it suffered starting issues in damp weather and a couple of minor issues where pointed out to me by exerts. All sorted without issue. So 6 months in and I'm enjoying my purchase more and more, as does everybody who joins me. Definitely recommend Hanwells and the team. They have made owning a 39 year old car easy and not scary!

Verified Autotrader Purchase

Calm and highly professional

A fabulous car purchasing experience. Went there with an idea of which car I would purchase. Salesman showed me the whole stock, which I found interesting and helped confirm my initial decision. He was not too pushy and let me make my own mind up. Excellent discussion of what refinements I should make to the car. Executed them all perfectly (including organising partner installation of new Radio/CD/ Bluetooth with Handsfree Calling and Sat Nav linked to Backup Camera). Took care of all the paperwork. Excellent communication throughout the process. I rate them first class.

Verified Autotrader Purchase

Friendly, professional and polite

I purchased a Mercedes e350 convertible from Hanwells Of London and quiet honestly say what a good experience from beginning to end. The staff are friendly, polite and professional in every way. Was greeted with coffee and shown round the car , no sales talk just left us to view and where happy to answer any questions. What a lovely car ! Which a one year warranty was offered with no extra cost and piece of mind. The price was very reasonable, one years mot, 100 point check and service was done. If your looking for a reputable service, by a honest and professional company look no further. I consider myself as a hard customer as my standards are high, but I just can’t fault in any way this company and can highly recommend you. A big thank you to Steve,Gary,Terry,John and Ben. You are a credit to yourself and should be proud that the high standards that you have achieved has not gone unnoticed. Thank you. Kind Regards Mr D Harris.

Verified Autotrader Purchase

Hanwells of London review

Well, this is the 4 car I have purchased from Hanwells of London. They must be doing something right for me to keep going back. Believe me, I'm very picky, stubborn and a challenging customer. You are always made to feel welcome, all the staff are very friendly and go the extra mile. I have never had any pressure to purchase a car from day one. With the type of vehicles being sold, some people may feel nervous to visit, don't. I love visiting Hanwells of London even when I am not buying. The cars are of a very high standard. You will find it very hard to find a large number of Rolls Royce and Bentleys in one dealership. I have always had very good prices offered on cars I have traded into Hanwells. The warranty offered is outstanding. I would recommend Hanwells of London to anyone.

Verified Autotrader Purchase

Friendly, easy and straightforward

YES, I have bought yet another car from Hanwells, and I know many people, not just from the RREC, who also keep coming back. I find them very friendly, easy and straightforward to deal with and, above all, their after sales and warranty is fair and honest. The fact that they have been satisfying some of the most fastidious car owners for over 40 years speaks for itself!

Verified Autotrader Purchase

Exceptional service, highly recommended

Excellent service and superb cars. I purchased a used Bentley Arnage from them last week. I bought the car unseen. Their description of the condition was completely accurate. I spoke to them several times over the phone with questions about the car and they took the time to answer everything. Service was impecable. They delivered the car to me in Calais and I was thrilled with it. It was exactly as described. I would not hesitate to recommend them to anyone and I will certainly be using them for the servicing and when I come to swap the car in the future.

Verified Autotrader Purchase

Peerless

Could not fault the service provided - if I ever need another Bentley I shall be back.

Verified Autotrader Purchase

Consistently excellent in all circumstances

Bought twice and sold once at Hanwells, this has involved only the one 1997 Bentley Turbo R (due to a period of strained finances). I was buying one of the least expensive cars (and some are very expensive indeed) yet had the strong impression that it made no difference whatsoever. Then several years later, had to sell quickly. Hanwells could not have been more helpful and immediately bought the car back - for less than I had bought it for, and for less than it was then sold on at, but importantly in no way unreasonably so. Circumstances have improved, so then looked to buy back and got lucky. Arrived late afternoon to pick up the immaculate car (detailing is always good), however when tried to drive off various lights and locking stopped working. Without any fuss whatsoever - none - the mechanics stayed late taking the dash apart and fixing it. In short the customer experience has been consistently excellent - I don’t think I’ve ever experienced better.

Verified Autotrader Purchase

Highly recommended!

What a refreshing surprise ! When I passed Hanwell Motors I saw all the Cars peeking out into the Road and I thought I have a look, as I was hunting for a used car anyway ( I did not think of Bentley or RR ). A gentleman ( Gary) joined me, invited me to look all over and invited me to show me more cars in their second ( very large showroom ) just round the corner. Having a limited budget of around £30,000.00 I did not think I could afford any of those used models. But, surprise again, I fell in love with a blue RR for £26,000.00 at 58000 miles and bought it. Smooth handover transaction, full final service carried out and a warranty given, as a few days later I went to collect the car. An excellent five star professional service. Highly recommended!

Verified Autotrader Purchase

All in all, another very satisfied customer

My old Bentley had always been serviced at Jack Barkley, except this time, as I had a number of complaints which they did not, in my view, addressed properly. Instead I tried Hanwell Motors, in Ealing, this time. They seemed to understand where I was coming from, they listened, provided me with a verbal cost estimate and even collected and later returned the car to my home address. The works carried out were as I wanted and this made me now to stick to this dealer. Needless to say, the bill was cheaper too as I did not have to pay for Jack Barclays Mayfair showroom costs. All in all, another very satisfied customer.

Verified Autotrader Purchase

Bentley Brooklands R from Hanwells

We purchased a Bentley Brooklands R to use at our daughters wedding from Hanwells and it is stunning being used as a wedding car for the event at Bowood in November last year, driven by an Airbus pilot! We visited the showroom in London earlier in the year and wow it just has to be seen and we were treated so well. The car was delivered to Bournemouth and was immaculate when it arrived. Good old fashioned London people, a pleasure to deal with. Driving the Bentley is a dream come true!

Verified Autotrader Purchase

Hanwells exceeded expectations

I have just bought a Bentley Arnage T from Hanwells and having purchased several cars from different dealers over recent years, found Hanwells to be excellent. Steven couldn’t of been more helpful and provided an excellent service I would have no hesitation in recommending them for a 5 star service

Verified Autotrader Purchase

Every question I asked was politely answered

I saw all the cars parked on the forefront so I went in to have a quick view. I was quickly approached and every question I asked was politely answered. I was not hustle to buy. Funny enough I may just go back (once my hubby agree) and buy one of this used models. They are definitely appear very well maintained.

Google Review

Nothing seemed too much trouble

We recently part exchanged our existing Bentley for another model with Hanwells. This was our first experience with this business, and we must say that we were very satisfied with the whole process, and the service we received. Indeed, nothing seemed too much trouble to ensure we were happy with our purchase.

Google Review

Would be happy to buy another car from them

Purchased a Bentley Brooklands 1996, car was well presented, spent over 3 hours on a Sunday driving a number of cars, Gary was very helpful not pushy nothing too much trouble, Purchased the car that day, they said they would sort out the odd bit of corrosion on the bodywork, what an amazing paint job, so happy, Gave me 60 day guarantee, needed to have the car back but once again things were sorted, Terry the service manager was polite and overall really pleased for a 23 year old car I could not expect more, thank you guys, would be happy to buy another car from them.

Google Review

I don’t think I’ve ever experienced better

Have bought twice and sold once at Hanwells, but other than that have no direct or indirect connection. Unusually perhaps this has involved only the one 1997 Bentley Turbo R (due to a period of strained finances) and it has been noteworthy for both the car and the customer experience. The car was the very last Turbo R and built as a special order SWB (before the Turbo RT) - fast, handles, immensely comfortable, reliable and one of the nicest places to be. More surprising still it’s seen with affection rather than envy wherever driven or parked. Can’t recommend it enough. First time around I was buying one of the least expensive cars (and some are very expensive indeed) yet had the strong impression that it made no difference whatsoever.

Then several years and many miles later, I needed the money urgently (job, babies etc) and had to sell quickly. Hanwells could not have been more helpful and immediately bought the car back - for less than I had bought it for, and for less than it was then sold on at, but importantly in no way unreasonably so. Circumstances have improved, so then looked to buy back and got lucky - again with Hanwells help. Arrived late afternoon to pick up the immaculate car (detailing is always good), however when tried to drive off various lights and locking stopped working when needed to be near Exeter that night. Without any fuss whatsoever - none - the mechanics stayed late taking the dash apart and fixing it. In short the customer experience has been consistently excellent - I don’t think I’ve ever experienced better.

Google Review

Highly recommended!

What a refreshing surprise! When I passed Hanwell Motors I saw all the Cars peeking out into the Road and I thought I have a look, as I was hunting for a used car anyway ( I did not think of Bentley or RR ). A gentleman ( Gary) joined me, invited me to look all over and invited me to show me more cars in their second ( very large showroom ) just round the corner. Having a limited budget of around £30,000.00 I did not think I could afford any of those used models. But, surprise again, I fell in love with a blue RR for £26,000.00 at 58000 miles and bought it. Smooth handover transaction, full final service carried out and a warranty given, as a few days later I went to collect the car. An excellent five star professional service. Highly recommended!

Google Review

First class old fashioned service

Amazing choice of Rolls Royce and Bentley motor cars. Beautifully presented and backed up by 24 months warranty. Prices usually range from £11,000 for early Spirit or Bentley to the sky's the limit. Proprietor gave me 100% attention despite my lack of commitment. When I am ready to buy it know where I'm heading! First class old fashioned service.

Google Review

I would recommend Hanwells of London to anyone

Well, this is the 4 car I have purchased from Hanwells of London. They must be doing something right for me to keep going back. Believe me, I'm very picky, stubborn and a challenging customer. You are always made to feel welcome, all the staff are very friendly and go the extra mile. I have never had any pressure to purchase a car from day one. With the type of vehicles being sold, some people may feel nervous to visit, don't. I love visiting Hanwells of London even when I am not buying. The cars are of a very high standard. You will find it very hard to find a large number of Rolls Royce and Bentleys in one dealership. I have always had very good prices offered on cars I have traded into Hanwells. The warranty offered is outstanding. I would recommend Hanwells of London to anyone.

Google Review

Another very satisfied customer

My old Bentley had always been serviced at Jack Barkley, except this time, as I had a number of complaints which they did not, in my view, addressed properly. Instead I tried Hanwell Motors, in Ealing, this time. They seemed to understand where I was coming from, they listened, provided me with a verbal cost estimate and even collected and later returned the car to my home address. The works carried out were as I wanted and this made me now to stick to this dealer. Needless to say, the bill was cheaper too as I did not have to pay for Jack Barclays Mayfair showroom costs. All in all, another very satisfied customer.

Google Review
Bentley & Rolls-Royce Parts

Bentley & Rolls-Royce Parts

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The Guild of Master Craftsmen Workshop & Paintshop

Workshop & Paintshop

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